Our client is searching for an experienced End User Support to join their team in London.
Responsibilities:
- Identifying, diagnosing, researching, tracking and resolving technical problems
- Escalating issues and facilitating user assistance from third parties or other IT groups as needed
- Maintaining a senior level of knowledge and involvement in many aspects of the firms trading environment
- Adding and maintaining user account and permissions on systems in compliance with their security policies
- Deploying, managing and documenting a wide variety of devices and applications running primarily on Dell desktops, Thinkpad laptops, Blackberries, RSA Remote Access Tokens, and IPC Trading Turrets
- Configuring and repairing workstations, laptops, dealer boards and blackberries on a timely and independent basis
- Interacting independently with end users and meeting all assigned user support and IT project commitments
- Tracking assignments of software licenses and hardware assets
- Effectively working in a cooperative and collaborative global team environment
- Engaging in technical collaboration with other Infrastructure groups and Business IT teams as appropriate
Requirements:
- Demonstrated ability to effectively recognize and resolve technical issues and adapt quickly to new and changing technical environment
- Solid understanding of desktop and laptop computer hardware and peripherals
- Solid understanding of Microsoft Windows operating systems, Microsoft business products (Excel, Word, PowerPoint, Visio, Windows) and other common business productivity software
- Understanding of LAN technologies and the TCP/IP protocol
- Solid knowledge of workstation connectivity solutions, including wireless networking, broadband solutions, and VPN clients. Working knowledge of brad based server technology within a Microsoft environment; including but not limited to: Active Directory, Exchange, DNS, and DHCP
- Experience working on a supporting remote computing components and solutions including but not limited to: RSA Servers and appliances, Cisco VPN and Citrix
- Communicated effectively with a wide range of audiences (technical and non-technical, staff and managerial) and in a wide range of setting (one-on-one, small group, in person, on the phone, and via e-mail)
- Interacted professionally with the internal customers and demonstrates key client service concepts
If you would like to be considered for the position of End User Support, or wish to discuss the role further then please leave your details below. Your resume will be held in confidence until you connect with a member of our team
